✨ Cybinix Beauty & Cosmetics – Returns & Refunds Policy
🔄 Returns Period
Customers may request a return within 7 days after receiving the order.
To be eligible for a return, the product must be unused, unopened, in saleable condition, and, where reasonably possible, returned in its original packaging with all accessories included.
⚠️ Important: For products covered by a legal right of withdrawal under Dutch/EU consumer law, statutory rights remain unaffected.
📩 To request a return, please contact us within 7 days of receiving your order:
Email: info@Cosmetics.Cybinix.Com
Phone: +31 6 20875913
Please include:
Your name
Order number
Product name(s)
Reason for return
Photos, if the product is damaged, defective, or incorrect
⚠️ Please wait for our return instructions before shipping the product back.
📦 Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrectly delivered.
All return packages must be sent with prepaid postage. Returns sent without postage or with insufficient postage cannot be accepted.
We recommend using a tracked and insured shipping method. Cybinix Beauty & Cosmetics is not responsible for lost or damaged return packages.
💸 Refunds
Refunds will be processed within 14 days after we receive and inspect the returned product.
Original shipping charges are not refundable, except where required by law or where the return is due to our mistake, such as a defective, damaged, or incorrect item.
If a product is returned used, opened, damaged, incomplete, or not in saleable condition, we reserve the right to refuse the refund or deduct a reasonable amount from the refund.
📦 Incorrect Delivery
If you receive the wrong item, please contact us immediately:
Email: info@Cosmetics.Cybinix.Com
Phone: +31 6 20875913
Please provide your order number, product name, and photos of the item received.
If the wrong item was sent by us, we will arrange a suitable solution, such as replacement or refund.
💔 Damaged or Defective Goods
If your order arrives damaged or defective, please contact us as soon as possible:
Email: info@Cosmetics.Cybinix.Com
Phone: +31 6 20875913
Please provide:
Your name
Order number
Product name(s)
Description of the problem
Clear photos of the damage or defect
We will review your complaint and respond within 3 business days after receiving your request.
If the product is confirmed defective or damaged, we will offer a replacement, repair, or refund. Where required by law, reasonable return shipping costs for defective goods will be reimbursed.
🚫 Products That Cannot Be Returned
For health, hygiene, safety, or custom reasons, some products cannot be returned, including:
Personalized or custom-made products
Perishable items
Opened sealed goods, including make-up, wigs, hairpieces, cosmetics, and hygiene-sensitive products
Used personal care products, including shampoo, conditioner, styling products, cosmetics, gloves, and similar items
Products that are damaged, incomplete, or no longer in saleable condition due to customer handling
🙅♀️ Not Satisfied With Your Purchase?
If you are not satisfied with your purchase, you may request a return within 7 days of receipt.
The product must be unused, unopened, and in saleable condition.
Return shipping costs are the responsibility of the customer.
Original shipping charges are not refundable, except where required by law.
🚚 Refusal of Delivery
If you refuse delivery of an order without a valid reason such as damage, defect, or incorrect delivery, you will be responsible for all related shipping costs.
Any shipping fees, return fees, or handling costs charged to us may be deducted from your refund.
⚠️ Please contact us before sending any return. Returns sent without prior approval may not be accepted.
💌 Questions or Complaints?
For questions, complaints, or return requests, contact us:
Email: info@Cosmetics.Cybinix.Com
Phone: +31 6 20875913
We aim to respond within 3 business days.
✨ Thank you for shopping with Cybinix Beauty & Cosmetics.
